PMO levels and their uses in organizations.
The report “PMO frameworks” by PMI elaborates the most common type of PMO frameworks and the uses of each type. The report further illustrates the various methods, services and processes used by each type and highlights the performance and value of each framework. This information will uplift the PMO managers to a better position to adjust their delivery of services and support execution of organizations portfolio of projects and strategic initiatives.
According to the research the PMO frameworks identified by the Subject Matter Experts (SMEs) were; Organizational Unit PMO/Business Unit PMO/Divisional PMO/Departmental PMO, Project-Specific PMO/Project Office/Program Office, Project Support/Services/Controls Office or PMO, Enterprise/Organization-wide/Strategic/Corporate/Portfolio/Global PMO and Center of Excellence/Center of Competency.
Organizational Unit PMO/Business Unit PMO/Divisional PMO/Departmental PMO: Supports a business unit or division within an organization by providing project related services such as portfolio management, governance, operational project support and human resource utilization. It also provides information to other PMO entities and may be responsible for the consolidated reporting for the projects, program or portfolios within its jurisdiction.
Figure 1: Primary functions performed by organizational unit PMO according to the PMO frameworks survey by PMI
Project-Specific PMO/Project Office/Program Office: It acts as a temporary entity established to support a specific project or program by providing services such as supporting data management, coordination of governance and reporting and administrative activities to support the project or program team. It may coordinate with other PMO entities to provide project or program artifacts and facilitate knowledge management activities. This PMO framework does not exist beyond the project or program it supports.
Figure 2: Primary functions performed by project office PMO according to the PMO frameworks survey by PMI
Project Support/Services/Controls Office: It provides administrative support and enabling processes to support project, portfolio or project management work throughout the organization. It uses the governance, practices and tools established to support the delivery of the project, program or portfolio management within its domain. It also develops tools and practices to support a particular project effort and to support mentoring, training and certification activities for project managers within its area of responsibility.
Figure 3: Primary functions performed by project support PMO according to the PMO frameworks survey by PMI
Enterprise/Organization-wide/Strategic/Corporate/Portfolio/Global PMO: It is the highest PMO entity level in organizations that have and may have direct responsibility to influence low level PMO. It is responsible for alignment of project and program work, establishing and ensuring appropriate enterprise project, program and portfolio governance that include performing portfolio management functions responsible for alignment of initiatives to corporate strategy. This PMO level may also facilitate governance at the enterprises level and, may incorporate strategy development and strategic planning support.
Figure 4: Primary functions performed by enterprise PMO according to the PMO frameworks survey by PMI
Center of Excellence/Center of Competency: It supports the execution of project work by equipping the organization with methodology, standards and tools to enable project managers to better deliver projects. It implements good practices and provides central point of contact for project managers to increase the capability of the organization. It also provides training, mentorship and capability development and facilitate knowledge capture and information distribution.
Figure 5: Primary functions performed by center of excellence according to the PMO frameworks survey by PMI
- (2013). PMO Framewoks. Newtown Square: PMI.